Privacy Policy

Last Updated: September 19, 2026

At Rihenk, we respect your privacy and are committed to handling your personal information responsibly and securely.

This Privacy Policy explains how Rihenk collects, uses, stores, and protects information when you visit Rihenk.com, create an account, place an order, contact us, or otherwise use our services.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Rihenk, we may collect the following types of information:

Personal Information

When you place an order, create an account, contact us, or submit information through our website, we may collect:

Full name
Email address
Telephone number
Billing address
Delivery address
Order information
Account information
Communication history with our customer support team
Other information you voluntarily provide to us

Payment Information

When you make a purchase, payment information may be processed by banks, payment gateways, or other authorized payment service providers.

Rihenk may receive transaction-related information such as payment status, transaction reference, or payment method, depending on the payment service used.

Technical Information

When you visit Rihenk.com, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visits
Referring website
Website interaction data
Cookie and similar technology information

This information may be used to maintain website security, improve performance, understand how visitors use our website, and enhance the overall customer experience.

2. How We Use Your Information

We may use personal information for purposes including:

Processing and fulfilling orders
Arranging delivery and shipping
Managing customer accounts
Processing or confirming payments
Providing customer support
Responding to inquiries
Communicating information about an order
Handling returns, warranty requests, or other after-sales services
Improving our website, products, and services
Preventing fraud, abuse, and unauthorized activity
Maintaining website security
Meeting legal, accounting, regulatory, or tax obligations
Sending promotional communications where permitted and where appropriate consent has been provided

We process personal information only for legitimate business purposes and in accordance with applicable laws.

3. Orders and Delivery

When you place an order, we require certain information to complete your purchase and arrange delivery.

Relevant information may be shared with trusted delivery companies, logistics providers, payment processors, or other service providers where necessary to complete your order.

We only provide service providers with information reasonably necessary for the services they perform on our behalf.

4. Cookies and Similar Technologies

Rihenk.com may use cookies and similar technologies to operate the website, remember user preferences, understand website usage, improve performance, and provide relevant content.

Cookies may include:

Essential cookies required for website functionality
Preference cookies
Analytics cookies
Security cookies
Marketing or advertising cookies, where applicable

You may be able to control or disable certain cookies through your browser settings or through cookie preference tools provided on our website.

Disabling certain cookies may affect the functionality of some parts of the website.

5. Analytics and Third-Party Services

We may use third-party services to help operate and improve Rihenk.com.

These services may include:

Website analytics providers
Payment processors
Hosting providers
Email service providers
Customer support systems
Delivery and logistics companies
Security and fraud-prevention services
Advertising or marketing platforms

These providers may process certain information on our behalf according to their services and applicable privacy requirements.

6. Marketing Communications

If you choose to receive promotional communications from Rihenk, we may use your contact information to send you information about:

New products
Special offers
Promotions
Product launches
Store updates
Relevant Rihenk news

Where required, we will obtain your consent before sending marketing communications.

You may unsubscribe from marketing communications at any time using the unsubscribe option included in the communication or by contacting us.

Order confirmations, delivery information, security notifications, and other essential service communications are not considered promotional messages.

7. How We Protect Your Information

We take reasonable administrative, organizational, and technical measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no website, electronic communication, or online storage system can be guaranteed to be completely secure.

We encourage customers to use strong passwords and to keep their account credentials confidential.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Completing orders
Providing customer support
Maintaining business and accounting records
Managing warranties and returns
Resolving disputes
Preventing fraud
Meeting legal and regulatory obligations

Retention periods may vary depending on the type of information and applicable legal requirements.

9. Sharing Your Personal Information

Personal information may be shared when reasonably necessary with service providers involved in operating our business, including payment, delivery, hosting, technical support, and related services.

We may also disclose information when required by applicable law, regulation, legal process, or a valid request from an authorized governmental or regulatory authority.

In the event of a merger, acquisition, restructuring, or transfer of all or part of the Rihenk business, relevant information may be transferred as part of that transaction in accordance with applicable law.

10. International Data Transfers

Some service providers used by Rihenk may operate or store information outside Armenia.

Where personal information is transferred internationally, we aim to handle such transfers in accordance with applicable data protection requirements and appropriate safeguards.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request information about personal data relating to you
Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally applicable
Withdraw previously provided consent where processing is based on consent
Object to or request restriction of certain processing activities where applicable
Ask questions about how your personal information is processed

Certain requests may be subject to legal limitations, identity verification, record-keeping obligations, or other lawful requirements.

To exercise your privacy rights, please contact Rihenk through the contact information available on our website.

12. Children's Privacy

Rihenk.com is intended primarily for customers purchasing musical instruments, professional audio equipment, and related products.

We do not knowingly seek to collect personal information from children where parental or guardian consent would be required under applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the situation.

13. Third-Party Websites

Rihenk.com may contain links to websites operated by third parties.

Rihenk is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, business practices, or applicable legal requirements.

When significant changes are made, the updated version will be published on Rihenk.com with a revised "Last Updated" date.

We encourage users to review this page periodically.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact us through our website.

Rihenk
Yerevan, Armenia
Website: Rihenk.com

We will review privacy-related requests and respond in accordance with applicable legal requirements.