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Terms & Conditions

Last Updated: September 19, 2026

Welcome to Rihenk.

These Terms & Conditions govern your access to and use of Rihenk.com, including purchases made through our website.

By accessing our website, creating an account, placing an order, or using our services, you agree to these Terms & Conditions.

Please read them carefully before placing an order.

1. About Rihenk

Rihenk is an online retailer based in Yerevan, Armenia, specializing in musical instruments, studio equipment, professional audio products, recording equipment, accessories, and related products.

Website: Rihenk.com
Location: Yerevan, Armenia

We provide products from various international brands and offer delivery throughout Armenia and, where available, to selected destinations in the region.

2. Use of Our Website

You may use Rihenk.com only for lawful purposes.

By using our website, you agree not to:

  • Use the website for fraudulent or unlawful purposes

  • Attempt to gain unauthorized access to our systems

  • Interfere with the operation or security of the website

  • Introduce viruses, malicious code, or harmful software

  • Copy or reproduce website content without authorization

  • Submit false, misleading, or fraudulent information

  • Place orders using payment methods you are not authorized to use

  • Use automated systems to interfere with normal website operation

We reserve the right to restrict or suspend access where we reasonably believe the website is being misused.

3. Product Information

We aim to provide accurate and up-to-date information about the products available on Rihenk.com.

Product pages may include information such as:

  • Product name

  • Brand

  • Model

  • Specifications

  • Features

  • Images

  • Availability

  • Price

  • Warranty information

  • Included accessories

We make reasonable efforts to ensure that this information is accurate.

However, manufacturers may change product specifications, packaging, accessories, finishes, or other details without prior notice.

Where there is a material difference affecting your order, we will make reasonable efforts to resolve the issue appropriately.

4. Product Images

Product images are provided for identification and informational purposes.

Colors and appearance may vary slightly depending on:

  • Screen settings

  • Lighting

  • Photography

  • Manufacturing variations

  • Product revisions

For instruments made partly from natural materials such as wood, individual grain patterns, shades, and cosmetic characteristics may naturally vary.

Such normal variations do not necessarily indicate a defect.

5. Product Availability

All products displayed on Rihenk.com are subject to availability.

Adding a product to your shopping cart does not reserve the product.

In some circumstances, a product may become unavailable after an order has been placed.

If we cannot supply an ordered product, we may contact you to offer an appropriate alternative or cancel the affected item and arrange any applicable refund.

6. Prices

Prices displayed on Rihenk.com are shown in the currency indicated on the website.

We may update product prices at any time before an order is confirmed.

The price applicable to an order will normally be the price displayed when the order is placed, subject to correction of clear pricing or technical errors.

Delivery charges, customs charges, taxes, or other applicable costs may be shown separately where relevant.

7. Pricing and Website Errors

We make reasonable efforts to ensure that prices and product information are accurate.

However, technical, administrative, or typographical errors may occasionally occur.

If a product is displayed with an obviously incorrect price or material information due to an error, we may contact you before fulfilling the order.

Where appropriate, you may be given the option to:

  • Continue with the order at the corrected price

  • Modify the order

  • Cancel the affected product or order

If payment has already been collected for an order that cannot be fulfilled, the applicable amount will be refunded according to the relevant payment method and applicable law.

8. Placing an Order

When you submit an order through Rihenk.com, you are requesting to purchase the selected products under these Terms & Conditions.

You are responsible for ensuring that the information provided with your order is accurate, including:

  • Customer name

  • Contact information

  • Delivery address

  • Billing information

  • Product selection

  • Quantity

  • Payment information

Providing incorrect information may cause delays or prevent delivery.

9. Order Confirmation and Acceptance

An automated order confirmation does not necessarily mean that your order has been finally accepted or dispatched.

Orders may be subject to:

  • Product availability

  • Payment authorization

  • Verification

  • Delivery availability

  • Fraud prevention checks

  • Pricing verification

A purchase becomes final in accordance with the applicable ordering and payment process communicated through the website.

We may contact you if additional information is required to process an order.

10. Payment

Available payment methods will be displayed during checkout or communicated during the order process.

Payments may be processed by third-party banks, financial institutions, or payment service providers.

By providing payment information, you confirm that you are authorized to use the selected payment method.

We may delay or cancel an order if payment cannot be verified or authorized.

Rihenk does not control the processing times or independent policies of third-party payment providers.

11. Delivery

Rihenk provides delivery throughout Armenia and may offer delivery to selected destinations outside Armenia.

Delivery availability, cost, and estimated time may depend on:

  • Destination

  • Product availability

  • Product size and weight

  • Shipping method

  • Courier or logistics provider

  • Customs procedures

  • Local delivery restrictions

Additional information is available on our Delivery Information page.

Estimated delivery dates are estimates unless explicitly stated otherwise.

12. International and Regional Orders

Orders shipped outside Armenia may be subject to additional requirements or charges imposed by the destination country.

These may include:

  • Customs duties

  • Import taxes

  • Brokerage fees

  • Local taxes

  • Import restrictions

  • Customs clearance procedures

Unless specifically stated otherwise during checkout or order confirmation, such charges may be the responsibility of the recipient.

Customers placing international orders are responsible for checking whether the purchased products can legally be imported into their destination country.

13. Inspection Upon Delivery

Customers should inspect the package when it is received.

If the packaging shows significant visible damage, we recommend documenting the condition of the package before opening it.

If an item arrives damaged, incomplete, or materially different from the ordered product, please contact Rihenk as soon as reasonably possible and provide relevant information, including photographs where appropriate.

14. Returns and Refunds

Returns, exchanges, and refunds are handled according to our applicable return policy and Armenian law.

Eligibility may depend on factors including:

  • Product condition

  • Reason for return

  • Time since delivery

  • Product category

  • Packaging and included accessories

  • Whether the product is defective or non-conforming

  • Applicable legal requirements

Nothing in these Terms & Conditions is intended to remove or restrict consumer rights that cannot legally be excluded or waived.

Please refer to our Returns & Refunds Policy for detailed information.

15. Warranty

Certain products sold by Rihenk may include a manufacturer, distributor, or retailer warranty.

Warranty terms may vary depending on:

  • Brand

  • Product

  • Manufacturer

  • Distributor

  • Country or region

Where applicable, warranty details will be provided with the product, on the product page, or upon request.

Warranty coverage generally does not extend to damage caused by improper use, unauthorized modification, accidents, inappropriate power supply, incorrect installation, neglect, or other circumstances excluded by the applicable warranty terms.

Statutory consumer rights remain unaffected where applicable.

16. Musical Instruments and Setup

Musical instruments may require normal setup, tuning, calibration, adjustment, maintenance, or environmental acclimatization.

For example, guitars and other stringed instruments may be affected by changes in:

  • Temperature

  • Humidity

  • Transportation

  • String tension

  • Personal playing preferences

Routine setup or adjustment does not necessarily indicate that a product is defective.

Customers should follow manufacturer instructions and use qualified technicians where professional setup or repair is required.

17. Professional Audio and Studio Equipment

Professional audio products may require compatible equipment, cables, software, operating systems, drivers, electrical standards, or other components.

Customers are responsible for reviewing compatibility requirements before purchase.

If you are unsure whether a product is compatible with your existing equipment, you are welcome to contact Rihenk before placing your order.

We will make reasonable efforts to assist based on the information available to us and the manufacturer.

18. Software and Digital Products

Some products may include:

  • Software

  • Downloadable content

  • License keys

  • Registration codes

  • Digital services

  • Manufacturer accounts

Use of such products may also be subject to separate terms and license agreements provided by the manufacturer or software provider.

Rihenk is not responsible for changes made independently by third-party software providers to their software, licensing systems, compatibility, or online services.

19. User Accounts

If Rihenk.com allows customer accounts, you are responsible for maintaining the confidentiality of your login credentials.

You should notify us if you believe your account has been accessed without authorization.

You are responsible for providing accurate information and keeping relevant account information reasonably up to date.

20. Intellectual Property

Unless otherwise stated, the content of Rihenk.com, including its:

  • Website design

  • Text

  • Graphics

  • Logos

  • Layout

  • Product descriptions created by Rihenk

  • Original photographs

  • Videos

  • Other original website content

is owned by Rihenk or used with appropriate permission.

You may not reproduce, distribute, commercially exploit, modify, or republish protected Rihenk content without authorization.

Product names, logos, trademarks, and brand names belonging to third parties remain the property of their respective owners.

21. Third-Party Links and Services

Rihenk.com may contain links to third-party websites or services.

These may include:

  • Manufacturers

  • Payment providers

  • Social media platforms

  • Delivery services

  • External resources

Third-party websites operate independently from Rihenk.

We are not responsible for their content, availability, security, terms, or privacy practices.

22. Promotions and Discount Codes

From time to time, Rihenk may offer promotions, discount codes, special prices, or limited-time offers.

Promotions may be subject to additional conditions, including:

  • Validity dates

  • Eligible products

  • Minimum purchase requirements

  • Usage limits

  • Customer eligibility

  • Geographic restrictions

Unless otherwise stated, promotional offers cannot necessarily be combined.

We reserve the right to cancel or correct a promotion affected by fraud, technical error, or misuse, subject to applicable law.

23. Limitation of Liability

Rihenk aims to provide reliable products, information, and services.

To the extent permitted by applicable law, we are not responsible for indirect losses arising from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be prohibited by applicable law.

Nothing in these Terms limits mandatory consumer rights available under Armenian law.

24. Events Outside Our Control

Rihenk will not be responsible for delays or failure to perform obligations caused by circumstances reasonably beyond our control.

Such circumstances may include:

  • Natural disasters

  • Severe weather

  • Transportation disruptions

  • Customs delays

  • Government restrictions

  • Telecommunications failures

  • Internet or infrastructure outages

  • Labor disruptions

  • War or civil disturbance

  • Other force majeure events

Where possible, we will make reasonable efforts to minimize disruption to affected orders.

25. Privacy and Personal Data

Personal information collected through Rihenk.com is handled in accordance with our Privacy Policy and applicable data protection requirements.

Please review our Privacy Policy for information about how we collect, use, store, and protect personal information.

26. Changes to These Terms

We may update these Terms & Conditions to reflect changes to:

  • Our services

  • Website functionality

  • Business practices

  • Payment or delivery processes

  • Applicable legal requirements

The current version will be published on Rihenk.com together with its latest revision date.

Changes will apply prospectively as required by applicable law.

27. Governing Law

These Terms & Conditions are governed by the applicable laws of the Republic of Armenia.

Any mandatory consumer protections or rights provided by applicable law remain unaffected.

Where a dispute arises, the parties should first attempt to resolve the matter through direct communication where appropriate.

Any unresolved dispute will be handled in accordance with applicable law and the jurisdiction of the competent authorities or courts.

28. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

29. Contact Us

If you have questions about these Terms & Conditions, an order, or any Rihenk service, please contact us through the contact information provided on our website.

Rihenk
Yerevan, Armenia
Website: Rihenk.com

We will make reasonable efforts to respond to customer inquiries and resolve issues fairly and efficiently.